4he #ollaborative -odel and 0sychological %vidence 3ome 0rinciples for $esigning #ooperative 3ystems

نویسندگان

  • Dale Barr
  • Boaz Keysar
چکیده

The collaborative model developed by Clark and colleagues views language use as a process by which people collaborate to perform joint actions, not merely exchange information. Because language use is one fundamental way in which people engage in cooperative interaction, many aspects of the collaborative model might be fruitfully applied to the design of computer systems which support cooperative interaction between computers and their users, or among humans. We highlight those aspects of the collaborative model which appear most applicable to the development of cooperative systems: reference diaries, optimal design, grounding, and signaling. In each case, the model has implications for system design. However, we review evidence which suggests that language users do not typically behave in all manners predicted by the collaborative model. We attempt to synthesize the predictions of the collaborative model and empirical evidence to derive a set of design principles to optimize computer/user interactions.

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تاریخ انتشار 2007